Year of publishing 2011.06.22 Authors S. Beheshti, B. Benatallah, H. Motahari-Nezhad, S. Sakr Venue Proceedings of The 9th International Conference on Business Process Management (BPM 2011), Clermont-Ferrand, France Type Conference Paper DOI http://dx.doi.org/10.1007/978-3-642-23059-2_22